Frequently Asked Questions
Everything you need to know about your John Bell & Croyden shopping experience.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 business days for $10, and complimentary shipping on all orders over $250. Express 2-day shipping is available at checkout for an additional fee.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our stylists for advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or phone.
Are the materials used in your collections sustainably sourced?
John Bell & Croyden is committed to ethical fashion. 70% of our current collection is made from organic, recycled, or sustainably certified fabrics, and we vet all manufacturing partners for fair labor practices.