Returns & Exchanges

At John Bell & Croyden, we offer a 28-day return policy for all fashion items, provided they are in their original, unworn condition with all tags attached. We strive to make your shopping experience seamless, ensuring premium service from purchase to return.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 14 days of receiving your order.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer labels, authenticity cards, and protective seals are intact.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, or schedule a complimentary home collection.

• 4.
  Quality Check and Refund

  Once our specialists have inspected the returned item, your refund will be processed to the original payment method within 5 to 7 business days.